Terms & Conditions

When you purchase a product via our website you are accepting the following terms and conditions which are legally binding. Please read through carefully before making your purchase.

Customers must provide their contact details including full name, phone number, address, e-mail address and other requested information. Customers warrant that the payment details provided when purchasing products are theirs and are valid and correct.

PRIVACY

House of Makana recognises and respects your privacy and treats your personal information as confidential. All personal details provided will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for House of Makana use only.

PAYMENTS

For our online retail shoppers we accept payment only via Bank Transfers until further notice. We do not accept cheques, cash or money orders.

All orders are processed once payment has been transferred and bank slip sent to our Viber Account +960 9735811. Please ensure all bank account details and price is correct and contact details are correct when placing an order so we can get in touch should there be any issues.

SHIPPING ADDRESS & FAILED DELIVERIES

It is the responsibility of the buyer to ensure that they have entered their address correctly. In the instance that a buyer submits an incorrect undeliverable address, or provides an incorrect address that gets accepted by someone other then themselves, this is an error on the buyers behalf. 

CURRENCY

All product prices, shipping prices and payment transactions on the House of Makana website are quoted in Maldivian Rufiyaa. We only accept payments in Maldivian Rufiyaa and US dollars for the time being.

GST & TAXES

All products bought on the House of makana website are subject to GST. Products shipped internationally may attract customs duties and taxes. It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.

COMMERCIAL USE OR RESALE

House of Makana products are not available for commercial sale, commercial packaging or commercial use.

CUSTOMER SERVICE

House of Makana is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. You will receive an order confirmation email and invoice via email once your order has been received. Standard delivery timeframes are between 1- 3 business days; pending availability and payment authorisation. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 1 business days to arrange an agreeable alternative item, a backorder or a full refund.

Orders placed on a Friday will be processed the next business day (excluding holidays). Orders placed on a Thursday after 6pm will be processed the following Saturday.

House of Makana customer service team will contact you if the product you have selected is not currently in stock.

CANCELLATIONS

Please choose carefully. Once an order is submitted we are unable to change or cancel the order. We do not give refunds if you simply change your mind or make a wrong decision.

RETURN & REFUND

In case of A defective items, you may return within 24 hours of delivery in their original packaging. We shall not accept any good(s) used or not in the condition in which it was delivered. Goods which doesnt show any physical defect will not be accepted for return. 

In order to process any refund requests, damaged goods should be informed via email to houseofmakana@gmail.com or via viber +960 9735811 the same day you receive the goods and items must be returned within 24 hours of purchase. All refunds will be at the discretion of house of Makana.